Returns and Refund Policy

At Geoline Global Limited, your satisfaction is our priority. While we aim to provide only the highest quality products, we understand that there may be occasions when you need to return an item. Please review our return and refund guidelines carefully.

 

Non-Returnable & Non-Refundable Items

Due to hygiene and safety reasons, the following items cannot be returned or refunded:

• Food, beverages, and consumables
• Fashion items (clothing, accessories)
• Personal care and hygiene products
• Health and wellness consumables (e.g., supplements, medical items)

 

For All Other Eligible Returns:

1. Initiate a Return Request

Contact our Customer Service within 30 days of receiving your order via:
📧 Email: support@geolinegloballimited.com
💬 Live Chat: Available on our website www.geolinegloballimited.com

 

2. Return Authorization (RA)

• All returns require an RA (Return Authorization) number. This will be issued after we review your request.
• RA numbers are valid for 7 days only. Returns received after this period will be rejected.

 

3. Conditions for Refund

To qualify for a refund, items must:

• Be unused and in their original packaging
• Be returned freight prepaid (customer is responsible for shipping)
• Pass inspection upon receipt
• Refunds will be processed only after items are inspected and approved.

 

4. Defective or DOA (Dead on Arrival) Items

• These items are eligible for replacement only (same model/product).
• Must be returned with all original factory packaging.
• Any deviation may result in a 20% restocking fee.

 

Important Notes:

• Write the RA number clearly on the shipping label (do not write on the product carton).
• Returns sent freight collect or without an RA number will be refused.
• Refunds are based on the original purchase price or the current product price—whichever is lower.
• Shipping fees are non-refundable unless the return is due to our error.

For any questions, please contact us at:
📧 support@geolinegloballimited.com

We appreciate your understanding and thank you for shopping with Geoline Global Limited.